Privacy Policy for ITEL Learn

Who We Are

ITEL provides ITEL Learn, a mobile application that serves as a client for accessing our Moodle-based learning management system. Our app enables students and educators to access IT courses and educational content on mobile devices.

About Our App

ITEL Learn is based on the open-source Moodle Mobile App project. Our version is customized with our branding and configured for our IT education platform. The source code for our customized version is available at: https://github.com/AndreasKrist/moodleapp

What This Privacy Policy Covers

This privacy policy explains how ITEL Learn handles information when you use our mobile application to access our learning management system. Under applicable privacy laws, personal data means any information relating to an identified or identifiable person.

Information We Collect

Personal Information (Required)

When you use ITEL Learn, we collect and store the following information locally on your device and on our servers:

• Names: Your full name for profile display, course participation, and identification
• Email addresses: Your registered email for account management and communication
• User IDs: Unique identifiers including usernames and student ID numbers for account management
• Calendar events: Course schedules, assignment due dates, and academic calendar information

Content You Create or Upload (Optional)

You may choose to share the following content through the app:

• Photos and videos: When uploading assignments, profile pictures, or course materials
• Audio recordings: Voice recordings for language courses or audio assignments
• Documents and files: Course submissions, projects, and educational materials
• Messages: Forum posts, course discussions, and direct messages with instructors/peers
• Other user-generated content: Course submissions, quiz responses, and educational interactions

App Usage Information (Required)

To provide and improve our service, we automatically collect:

• App interactions: How you use the app, features accessed, time spent in courses
• Search history: Your searches within the app to provide relevant results and improve functionality
• Performance data: Crash reports, diagnostic information, and technical performance metrics for analytics and app improvement

Device Information (Required)

• Device identifiers: Unique device IDs for push notifications and app functionality

How We Share Your Information

Third-Party Services

We share limited information with these service providers:

• Push notifications: Device identifiers are shared with Firebase (Google) and Apple Push Notification service to deliver course updates and messages
• No other third-party sharing: We do not sell, rent, or share your personal information with other third parties

Within Our Educational Platform

Your information may be visible to:

• Course instructors and teaching assistants
• Fellow students in shared courses (names in forums, group work)
• Site administrators for technical support and account management

How We Use Your Information

App Functionality

• Display your profile and course information
• Enable course participation and discussions
• Provide offline access to downloaded course materials
• Synchronize calendar events and deadlines
• Facilitate communication with instructors and peers

Analytics and Improvement

• Monitor app performance and fix technical issues
• Analyze usage patterns to improve user experience
• Generate crash reports for debugging
• Optimize app features and functionality

Account Management

• Verify your identity and manage login sessions
• Provide technical support
• Send important notifications about courses or system updates

Personalization

• Show relevant search results based on your search history
• Customize course content presentation
• Provide recommended courses or materials

Data Storage and Security

Local Storage

Course materials, user profiles, and app data are stored locally on your device for offline access. This data is protected by your device's security features.

Server Storage

Your account information and course data are stored on our secure servers with appropriate technical and organizational safeguards including encryption and access controls.

Data Retention

• Account data: Retained while your account is active and for educational record-keeping requirements
• Course submissions: May be retained for academic integrity and accreditation purposes
• App performance data: Retained for up to 2 years for technical improvement
• System logs: Retained for 90 days for security purposes

Your Rights and Choices

Data Access and Deletion

To request access to your personal data or account deletion:

• Visit: https://lms.itel.com.sg/delete-account
• Email: bdm@itel.com.sg
• Include your registered email address in any requests

App Permissions

You can control the following through your device settings:

• Camera access (for photos/videos)
• Microphone access (for audio recordings)
• Photo library access (for uploads)
• Push notifications

Content Management

You can:

• Delete downloaded course content through app storage settings
• Remove your forum posts and messages (where permitted by course policies)
• Update your profile information through the app

Children's Privacy

ITEL Learn is designed for educational use and may be used by students under 18. We collect only information necessary for educational purposes. Parents and guardians should review this policy and contact us with any concerns about their child's data.

Content Moderation

Our app includes moderation features:

• Users can report inappropriate content
• Instructors can moderate course discussions
• Administrators can manage all user content
• Automated policies may apply as configured

International Data Transfers

Your data may be processed on servers located outside your country. We ensure appropriate safeguards are in place to protect your information during any international transfers.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify users of material changes through:

• In-app notifications
• Email notifications to registered users
• Updates posted on our website

Legal Compliance

This privacy policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Children's Online Privacy Protection Act (COPPA)
• Other applicable privacy laws

For educational institutions using our service, additional privacy obligations may apply. Please consult with your institution's privacy officer regarding student data handling requirements.